Critical Reflection
1 How do your products represent social groups or issues? In today’s world, almost everything is digital but even with all the new technology , one thing that hasn’t gotten much better is customer service. A lot of people still have to deal with long wait times, confusing phone menus, and customer service reps who don’t seem to care. It’s honestly kind of a running joke at this point how bad customer service can be. In our project, we really wanted to show that frustration. We show a man who comes home after a long day at work, and instead of relaxing, he has to deal with a computer assistant. It’s super tiring for him, and you can just see him getting more and more angry and drained. On the flip side , we show the customer service rep but instead of being in an office, they’re chilling at the beach, not caring at all. They’re totally relaxed while the man is losing it. We thought that would be a fun but real way to show how disconnec...
